Question 1

Will the portal damage my wall?

Accepted Answer

When installed and removed correctly, our decals are designed to be damage-free. As with any adhesive product, results can vary depending on wall surface, paint type, and preparation, and in some cases paint may peel during removal.

Question 2

What if my cat isn't interested in scratching pads?

Accepted Answer

Catopiia supports natural vertical scratching instincts, which many cats naturally gravitate towards. Every cat is unique and may need a little time to warm up. Sprinkling the scratch pad with catnip powder or using the included feature toy can help spark curiosity and encourage first use.

Question 3

What are the materials made from?

Accepted Answer

Each scratch pad is made from natural sisal and printed with a non-toxic ink. It's then paired with a fine-weave fabric decal with gentle adhesive. All scratch pads are lab-tested to international safety standards and free from harsh chemicals.

Question 4

Can I remove or reposition it?

Accepted Answer

Our scratch pads and decals can be removed easily; however, repositioning the decal after use is not recommended, as this may reduce the adhesive performance. The scratch pad itself can be removed from the decal if you need to realign the artwork or place it on the floor.

Question 5

How many portals should I buy?

Accepted Answer

One Catopiia portal works beautifully for many homes. If you have multiple cats or a larger space, adding an additional portal can help encourage use and reduce stress associated with sharing.

Question 6

Is it suitable for large cats?

Accepted Answer

Yes. Our vertical design and durable construction are suitable for a wide range of cats, including larger breeds. It’s designed for comfortable, instinct-led scratching (not climbing), with built-in placement guides to help you position it at the ideal height for your cat — or you can adjust placement to suit their individual style.